The staff at Gateway Restaurant Supply is ready to provide you with the best service possible.
Feel free to contact us with any questions that you may have.
How to Order
Gateway Restaurant Supply accepts the following methods of payment to place an order:
Credit Card: Gateway Restaurant Supply accepts the following credit cards: Visa, MasterCard and American Express. All items purchased by credit card are shipped FedEx Ground.
Shipping Information
FedEx Ground: All FedEx Ground orders received by 5:00 PM (Monday through Friday) are shipped the same business day.
Freight Claims: All freight claims are the responsibility of the consignee and must be filed with the carrier. Visual damage should be noted on the bill of lading and signed by the carrier.
Glass/China: Glassware and china are especially fragile and are shipped at the customers' risk only. We will not issue a credit for any damaged or refused shipments.
Warranty Information
Gateway Restaurant Supply stocks well known, standard brands which are backed by their respective manufacturers. Most manufacturers will not permit a wholesaler to make any adjustment, replace any part, accept a return or exchange any defective or unsatisfactory merchandise without written permission from them. Customers should abide by the warranty instructions provided by the manufacturer. Gateway Restaurant Supply will assist and if possible, help expedite the occasional difficulty.
Hazardous Materials
Gateway Restaurant Supply stocks certain items that are classified as hazardous material by the Department of Labor. Any customer who would like Material Safety Data sheets on any hazardous material that we carry can receive them by asking their sales representative.
Returns
Return requests must be for merchandise purchased from Gateway Restaurant Supply.
Authorization must be given by Gateway Restaurant Supply before any merchandise can be returned.
Any credit for returned merchandise is on an approval basis after receipt and review by Gateway Restaurant Supply.
All returned merchandise must be in the original factory carton.
All authorized returns may be subject to a 15% restocking charge.
Credit will not be given on unauthorized returns.
Credit will not be issued on used merchandise.
Credit will not be issued for common carrier damage.
Special order merchandise is not returnable.
We will gladly correct any errors on our part, if they are brought to our attention immediately.
Catalog and Online Store Information
Possession of the Gateway Restaurant Supply catalog or access to our online store does not constitute the right to purchase.
Prices are subject to change without notice.
Gateway Restaurant Supply is not liable for printing or production errors.
The selling unit for each item is shown. If there is no selling unit shown, it is sold by "each". Please refer to our current price list for any changes in selling units.
Minimum purchase units are shown. For example, if "doz" or "case" is the only unit shown, then this is the minimum purchase.
Contact Gateway Restaurant Supply to request a price list.
